Velvet Fabric Swatch - Cetims

We only ship to Unite States, for other countries, please contact us firstly. Please make sure you have filled a right address and phone number. Please note POBOX and APO address is not available for express. Read more on our shipping policy.

Shipping address can be changed before we sending your package out, but once we send it out, we really can't make sure delivery address can be changed successfully, that's the answer the express always told us, Express companies also charge us $13/package no matter they can change address successfully or not, so the shipping address must be exactly correct.
Please note, once package was delivered, we can't change address any more.

Shipping cost has been paid before we send package to you, so there is no extra shipping cost in your side, if there is extra cost, then it must be customs taxes, but there is only 1% possibility to pay customs taxes.

If you received information shown that package has been delivered, but actually you didn't get package, please don't worry, please check with your neighbor or family firstly, if they didn't get package, please call your local Express at the first time, then they will give you case number, please forward this case number to us, let's do the rest for you, we will give you update once we get feedback from all express, you will get full payemnt back if they can't find package for you.

General speaking, it will take DHL express around on week to complete investigation, and it will take around 1-2 weeks for UPS and Fedex to complete investigation.

The tel of DHL express is 1-480-636 2571 or 1-800-225 5345

Fedex: 1.800.463.3339

UPS: 800-782-7892.

So please don't file the dispute during this time firstly, because once you file the dispute, it will take bank around 3-4 months or even longer to do investigation this case, but once we get feedback from express, then we will refund you at once if they can't find package.

Please note the request on the after-sale problem shall be issued within 7 natural days after the item arrives at you, then package must be returned within 15 natural days from date of delivery, After that period of time, we'll no longer be able to process the return, refund and exchange.
You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost, we are not able to provide return label.

The order will be delivered within the confirmed time, we will upload tracking number once package is sent out, so you will get update about tracking status, Please report us the package loss within 30 natural days from date of shipping for DHL express and 21 natural days for Fedex express, otherwise the Express will refuse to pay any loss or damaged of package.

For more detail, please check our return policypage

We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange of your returned items. If you insist to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
For dresses standard size no bigger than US14 are refundable, for custom size and size over US14 which is not refundable.
Please contact us within one week from date of delivery if you want to exchange, after that period of time, we'll no longer be able to process the return, refund and exchange.

our email is service@cetims.com