How shoud I do if my dress can't fit well?
Table of Contents
Most customers are very disappointed when they receive dresses that don't fit well, especially when their wedding is near, they receive some dresses together and realize that some of them don't fit, the bride may be devastated, it's a big disaster. Some customers said "We even chose 1-2 sizes bigger and the dress still doesn't fit well", "Cetims dresses don't run true to size, I chose the xxx brand US8 and it fits me well but their dress doesn't fit well", "Cetims dresses run 1-2 sizes smaller "......For every member of our team, it is very frustrating to receive these bad reviews due to inappropriate size choices, because there is so much hard work behind this dress, so we thought of a series of ways to stop sizing problems from happening. In comparison to A-line chiffon bridesmaid dresses, which only need to measure the bust, waist, and hip, the measurement of the hip is not as crucial. But for mermaid styles, we need to accurately measure the hips and butt (for some girls, their butt is bigger than their hips), and for plus size girls, we also need to measure the belly and hollow to belly if they have big belly. If any of the data provided is inaccurate, it may result in a dress that doesn't fit well, it's a complicated job and that's why there are not too many brands on the market selling mermaid-style dresses, since we chose this job, we need to make it better, and that's exactly what we want to do for our customers.
1. For standard size dresses that can't fit well
For each standard size dresses, we need to put them into the corresponding size mannequin to check and take photos before shipping, only when the dress fits the mannequin well will it be sent. That's the reason why we can make sure our dresses run true to size. For each standard size order, our customers can request us to take photos of the dresses before shipping, because we will take photos for each dress in the corresponding size mannequin before shipping. For standard size dresses, they can't be changed according to different body types, so some customers said the size is large or small, which are both incorrect.
1). For dress size from US0-US14, you can fix it in your local shop, send it back to alter(if error is less than 1.5''), exchange or return to get payment back.
A. Fix in your local shop, we will provide partial refund for our customers to fix their dresses in local according to our adjustment and reimbursement policy: https://cetims.com/pages/adjustments-reimbersements
B. Send it back to alterations. we offer free service to alter the dress for all of our customers, you just pay the shipping cost to send it back(it's around $28 to send it back by post office), shipping time is around 15-30 days, once we got the dress back, it will take 1-3 days to fix dress and we will send it back by DHL or UPS express, this shipping cost will be paid by us, delivery time is around 4-8 days, so total time is around 20-40 days, please note that only error is less than 1.5'', then we can fix it, please write down your right measurements and order number in a paper and send it back together with the dress.
C. Exchange, If you are sure that the other size can fit you well, then we can exchange the other size for you, then just do return the first dress and reorder a new size dress, and we will refund you the first dress when we get it back.
D. Return, our customer service will send you the return address if your return meets our return policy, please send it back by post office not Express, shipping cost is around $28 by post office, but it's very high for Express, there is 10% restocking fee, this cost is bank and platform handing fees not for us), which will automatically be deducted from your refund.
2). For plus size order, size over US14, you can fix it in your local shop or send it back to alter(if the error is less than 1.5'')
Please forgive us that we can't accept return or exchange for plus size dresses, if we do, we may not be here because the return rate is very high, only by surviving can we provide a better customer experience.
According to our 13 years experience of making dresses in this industry, the return rate is very high for plus size dresses, return rate is over 70% for mermaid styles, as most dresses from our shop are mermaid styles, so for plus size girls, someone have big waist, the others have big hip or butt, in most time, plus size standard size dresses can't fit well, so our buyers have to return them back and reorder a new custom made dress again, this way not only waste your time, but also take you extra money to send the dress back, as the wedding is so important, the wedding date can't be delayed either, so even buyers reorder a new dress, the time may not enough, that would be the biggest disaster. To sellers, basis on such a high return rate, it's unprofitable a lot to do such business, if we keep this high return rate, we will be closed soon. The purpose of this return policy is to encourage buyers to provide correct measurements and save their time, money and reduce return rates, so we usually suggest plus size girls order custom size dresses instead of plus size dresses, please try not to choose plus size unless the error less than 1'' between your measurements and standard size.
A. Fix in your local shop, we will provide partial refund for our customers to fix their dresses in local according to our adjustment and reimbursement policy: https://cetims.com/pages/adjustments-reimbersements
B. Send it back to alterations. we offer free service to alter the dress for all of our customers, you just pay the shipping cost to send it back(it's around $28 to send it back by post office), shipping time is around 15-30 days, once we got the dress back, it will take 1-3 days to fix dress and we will send it back by DHL or UPS express, this shipping cost will be paid by us, delivery time is around 4-8 days, so total time is around 20-40 days, please note that only error is less than 1.5'', then we can fix it, please write down your right measurements and order number in a paper and send it back together with the dress.
2. For custom size dresses that can't fit well
Each custom dress will be checked 4 times at least by 4 different workers before shipping, only the errors less than 0.5'', then we can send them out, we know that there will be troubles for both of us if the dress can't fit well, so we couldn't have been more careful, it was a complicated job, but all of our members were committed to making it more polished.
1). If you discover that it doesn't suit you properly. Please send us images of yourself or the dress when you measure it. Take it easy if it was our mistake to make the dress in the wrong size, you will receive a full refund.
2). Even if it's not our problem, we still provide further help, you can fix it in your local shop or send it back to alter(if the error is less than 1.5'')
A. Fix in your local shop, we will provide partial refund for our customers to fix their dresses in local according to our adjustment and reimbursement policy: https://cetims.com/pages/adjustments-reimbersements
B. Send it back to alterations. we offer free service to alter the dress for all of our customers, you just pay the shipping cost to send it back(it's around $28 to send it back by post office), shipping time is around 15-30 days, once we got the dress back, it will take 1-3 days to fix dress and we will send it back by DHL or UPS express, this shipping cost will be paid by us, delivery time is around 4-8 days, so total time is around 20-40 days, please note that only error is less than 1.5'', then we can fix it, please write down your right measurements and order number in a paper and send it back together with the dress.
Above all, I hope all our customers could measure themselves carefully, you can buy body measurement and tape measure from our shop and measure your selves according to our measurement guide: size chart, let's be more careful in the beginning, then there will be no trouble when you receive the dress. Regardless of where you purchased it, providing accurate measurements is the first step.
