Return & Refund Policy
If you are unhappy with your purchase, as long as you contact us within 7 natural days from the receipt of the item, we will process your return/exchange request. Any request after 7 natural days will not be honored. Please make sure to contact us by email: firstname.lastname@example.org at first.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 15 days after you receive them.
- All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
- Custom Dresses and size over US14 dresses are non-refundable.
- Damage/Lost caused by customers is non-refundable.
General Return Process
- Initiate a return: Please email us at email@example.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
- Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
- If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight;
- If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
- No restocking fee to be charged to the consumers for the return of a product.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
- If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Please Note: we do not refund our original shipping cost.
- If you cancel your order within 24 hours of payment, you will be eligible for a full refund.
- Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.
- Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.
- Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of 20% of the dress price and the full shipping cost.
- 1, Send it back to get full payment back.
- 2, Keep the dress, we will refund you 15% cost of dress.
Dress $99 or less - Reimbursement limit $20
Dress $100 - $199 - Reimbursement limit $30
Dress above $200 - Reimbursement limit $40
Contact us: email@example.com