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If error is bigger than 1'' for any parts, then please choose custom size, there is o extra cost to do custom size here, we just want our dresses fit you like gloves, dress will fit well if measurements provided are accurate.
For standard size dresses, we need to put them into corresponding manneuqin to check, only dresses fit mannequin well, then we can send them out; For custom size dresses, each dress will be checked at least 4 times by 4 different workers, we need to control error less than 0.5''.
"7 Day Money Back Guarantee" is available for standard size no bigger than US14 items. Custom dresses cannot be returned for any reason and are final sale, please conact us within 7 days from date of delivery firstly.
Product Details
Decorative size: Length:43.5cm, Width: 1.3cm. Weight: 16g
Ribbon size: Length: 100cm each side, Width: 1cm
Product material: Pearl,ribbon
Color: If you need other colors, please leave the color in the note.
The accessory is a pretty gift for best friends, family,lover,sisters nieces or anyone on birthday,christmas,graduation,wedding or mothers day etc.
Accessories are not refundable or exchangeable.
We currently ship exclusively within the United States. For international
shipping inquiries, contact us before placing your order.
In rare cases, customs duties may apply upon delivery. For more details, consult your local customs office.
Shipping address changes can only be made before your package is dispatched. Once your order is shipped, address modifications are subject to the policies of the courier service and may incur a $13 fee per package, regardless of success.
Please double-check your address during checkout to avoid complications. Once a package is delivered, address changes are no longer possible.
Shipping cost has been paid before we send package to you, so there is no extra shipping cost in your side, if there is extra cost, then it must be customs taxes, but there is only 1% possibility to pay customs taxes.
If tracking indicates your package has been delivered but you have not received it:
Courier contact information:
Investigations
typically take 1 week with DHL and 1–2 weeks with FedEx or UPS. Once
the courier confirms the package is lost, we will promptly issue a
refund. Please avoid filing a dispute during this time, as it may delay
resolution by 3–4 months due to bank investigations.
Return requests must be initiated within 7 calender days of
receiving your order, and the package must be returned within 15
calendar days of delivery. After this timeframe, we cannot process
returns, refunds, or exchanges.
Customers are responsible for
return shipping costs, including packaging materials. We do not provide
prepaid return labels. For more details, please review our Return Policy.
Orders are
shipped with tracking numbers for real-time updates. If your package is
not delivered within the courier’s timeframe, report the issue to us
within:
Reports made beyond these timeframes will not be eligible for compensation from the courier.
For more detail, please check our return policy page.
We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange of your returned items. If you insist to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
For dresses standard size no bigger than US14 are refundable, for custom size and size over US14 which is not refundable.
Please contact us within one week from date of delivery if you want to exchange, after that period of time, we'll no longer be able to process the return, refund and exchange.
our email is service@cetims.com